COVID-19 POLICIES AND PROCEDURES
We are open but set up strict guidelines for our staff and customers to ensure we can offer a safe place for you to get back out on the water. We require your full cooperation during this time.
UNFORTUNATELY WE WILL NOT BE OFFERING RINGO RIDES OR PARTY BOOKINGS UNTIL FURTHER NOTICE.
All bookings must be made in advance, either on the website or by phone. You will not be permitted on site without a booking.
Bookings can be made here; https://quayswakeandski.sports-booker.com
Or by calling 01252 524 375
Please note that due to staff limits we may not be able to answer the phone but please leave a voicemail and we will come back to you.
COVID-19 PROTOCOL
1. Please do not come down if you are displaying Covid-19 symptoms or have come into contact with someone displaying symptoms or diagnosed with the virus.
2. Adhere to the Government's social distancing guidelines at all times.
3. Bookings must be made and confirmed before you come down. Reception will be unmanned and out of bounds.
4. There will be space in between each booking to allow time for disinfecting and social distancing measures.
5. Toilet and indoor changing facilities are closed. Please change in the car park or arrive ready.
6. The dock area has an entry and exit system, please adhere to this.
7. Rental wetsuits are unavailable.
8. You must enter the dock area in your household group.
9. Spectators; all minors must be accompanied by an adult who can watch from the dock. Each customer is allowed one spectator who can watch from the dock. Please be sensible to avoid overcrowding.
10. Please avoid touching as many surfaces as possible.
BOAT
Only bring your necessary equipment to the dock ie. board/ski/surfer, lifejackets, car keys etc.
Only enter the dock area 15 minutes before your set time.
Please clean your hands before entering with the hand sanitiser provided.
Please wait in the boat area 1 or 2.
You will start/end your set from the dock/water, no one will be allowed in the boat.
Please leave quickly after your set has finished.
CABLE
Only bring your necessary equipment to the dock ie. board/ski/surfer, lifejackets, car keys etc.
Only enter the dock area 15 minutes before your set time.
Please clean your hands before entering with the hand sanitiser provided.
Please wait in the cable area 1 or 2.
ONLY the rider and cable driver are allowed on the cable dock.
Please leave quickly after your set has finished.
STAND-UP PADDLEBOARD
Please leave your belonging in the car, only bring shoes and car keys to the dock.
Only enter the dock area 5 minutes before your booking time.
Please clean your hands before entering with the hand sanitiser provided.
Please wait on the paddleboard dock.
We will give you a safety briefing at the start of your session, you will then be responsible for getting yourself in and out of the water.
Please return lifejackets to the green disinfectant tub.
Please leave quickly after your session has finished.
We are currently not allowing people with their own paddleboards on the lake.